Officer- AO&CS in the role of Terminal Services (IXE)
Job Posting Start Date: 9 Oct 2024
Location: Bengaluru, KA, IN
Company: InterGlobe Aviation Ltd
Job Description
Sample
Officer – AO&CS in the role of Customer Service
(OUText – Customer Service)
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
SALARY
The salary for an Officer - AO&CS (Airport Operations and Customer Services) in the role of Terminal Services at IndiGo typically ranges between ₹3 lakh to ₹4 lakh per annum. This position is responsible for overseeing terminal operations such as check-in, boarding, and handling customer inquiries at the airport. Duties also include ensuring regulatory compliance and facilitating smooth and efficient on-time operations.